Category Archives: Quality Tools

Sunday Summary – 17Nov13

Well, I do hope you had a nice weekend. Mine was fairly full, as will often happen if one travels for work.

I’ll be brief for both of our sakes, with a summary of the posts from last week.

There were two:

Ma foi! Next week I’ve managed to schedule a few days at the home office. I’ll be able to complete some paperverks and schedule a few dozen audits.

And I might get a haircut.

Have yourself a week where you learn something new; something good and useful. I’ll leave you with, since it’s a cold, drizzly night here – a shot of the beach. And since it is the end of the weekend – a sunset.

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Sal

 

Quality Time – Autumn

I was able to spend a little time today with my wife – raking leaves. As you know, I travel a bit, so this kind of thing is what is called “Quality Time”. There was lots of hand-holding, blushing and googly-eyes.

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We live in a part of the country (New Hampshire) where nature puts on a bit of show. The green leaves gradually give way to vibrant oranges, dappled yellows and cascades of carmine. Or, if you are less poetically inclined, where chlorophyll submits to carotenoids and anthocyanins. They’re lovely to look at for about three weeks, then – not so much as they take their final bow; falling like a curtain.

Show’s over, pick up and leave.

So that’s what we do: rake, rake and rake and then stuff their thin carcasses into bags or pile them onto tarps and drag them into the woods or burn them.

Next morning, or worse, later that afternoon – the torn and bruised zombie invasion is back; their veined and blistered skins collecting in roaming, scratching bands of fading color.

The whole ceremony got me thinking about root cause analysis, of course. You too? We should start a support group. Let’s look at the problem: we could use 5 whys, an Ishikawa diagram… fault tree analysis?

Nancy Tagu’s book, Quality Toolbox – which I highly recommend, by the way – has over four-hundred pages of quality tools – maybe one of those? The worst part is that by the time all the leaves have fallen from the trees, the weather is as cold and unforgiving as a spouse dealing with a frequent business traveler. Not that my wife is like that at all (she really isn’t – I’m pretty lucky).

Why do we have to remove these things from the lawn? Customer requirement? Turns out I’m the customer. And I don’t want my lawn to look bad – and it would, if I let these things accumulate. I have a requirement for a green lawn – it’s in the spec sheet. I point this out because changing the specification is always an option when dealing with failures, or perceived failure. It shouldn’t be the initial reaction, but sometimes the criteria have been overzealously applied.

I have considered though that keeping up with the Jones’ isn’t the best use of my time, and an unenlightened concession to vanity. Well, turns out the shuffling invasion isn’t just an eyesore.

According to the Mississippi State University Extension Service; the Agricultural and Forestry Experiment Station, leaves reduce light and air circulation necessary for a happy lawn. Diseases and insects can go unnoticed until the turf is toast. Moisture trapped between the soil and the leaves provide spawning grounds for nasty sounding pathogens like rhizoctonia that love cooler, wet weather.

Root Cause

Convinced! These leaves are bad. Why wait for them to fall from the trees? The root cause here is literally – a root! Alright, maybe it is a nut (don’t look at me like that).

So, my short-term corrective action; the thing that will solve the immediate problem, is to remove the leaves. Remove the leaves without otherwise damaging the lawn – I say this because I did consider using a flamethrower in situ, but apparently this is also against the law. And I’d have to make one.

That done, along with the analysis that the trees are the problem, we need to move on to the long-term corrective action. Options?

  1. Netting below the canopy of the trees.
  2. Robotic device that detects a leaf falling, gathers it and either destroys it or relocates it to a designated area (I’m already working on this – ). Optional – train a dog to do this. Or a child.
  3. Something along the line of a Patriot Missile Defense system; possibly with a  laser, that identifies and tracks a  falling leaf and – terminates it.
  4. An array of air nozzles, roughly akin to a sprinkler system (perhaps a combined system!), that occasionally blasts air toward a collection area (or an unloved neighbor’s property).
  5. An Earth-orbiting set of screens that limit [somehow] photosynthesis and reduce the overall canopy.
  6. Removal of the trees.  All the trees.

There may be more – my cross functional team comprised of learned individuals from several key departments, is working on it as I write. I have just been informed that number 5. Earth-orbiting set of screens, may have longer-term negative consequences, particularly to my lawn, so that is under review. This is a potential problem with any corrective action, and should be part of the investigation and analysis.

Consequently, I’m leaning toward number 5. Removal of the trees. My wife’s automatic response, delivered seven times so far has been, “We aren’t doing that.” FINE.

Let’s say I do that anyway (“No, let’s say you don’t.“). At some point, probably next fall, I’ll need to ensure the corrective action was effective. I may even be able to specify now by what means; what measurement criteria or method, will determine effectiveness. At this point in time, I’m going to say that a 90% reduction in volume will determine success.

Assumes, of course, that I am currently measuring volume of leaves as a quality metric. Alternatively, we could use surface coverage of lawn – something.

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Isn’t fall wonderful? I spend a little Quality Time with my wife, and at the same time we eliminate the need for raking leaves. Magic. I’m thinking that maybe next month, she and I can do a little snow removal. Snow is a very similar problem, isn’t it? A perfect opportunity to initiate a Preventive Action. On it!

Thank you for reading. Go forth, and calibrate thyself.

Sal

 

 

Hawthorne Effect – How To’sday

The Hawthorne effect is but a single piece to a puzzle that I’ve been working on for years. Cognitive bias, a concept called “framing” and a few other pieces sit along the unfinished frame – the completed picture is promising.

Photo courtesy of Wikipedia creative commons license.

I’ll discuss this effect as an introduction, in order to – eventually, show you that completed tableau.

Essentially, when someone says, “Hawthorne effect”, they’re referring to the principle that worker productivity increases in a given process regardless of what is done to that process – at least for a short while.

The effect was first recorded during experiments at a Western Electric factory outside Chicago, a place called “Hawthorne Works”, during the late 1920’s.  There was a study to see if the workers would become more productive in higher or lower levels of light. The workers’ productivity seemed to improve when changes were made and dipped back again when the study ended. It didn’t matter if the line was brighter, or dimmer – productivity increased.

Other similar experiments showed that It seems to work regardless of the stimulus, as long as the workers are aware something is going on.

Naturally, one wouldn’t introduce higher or lower numbers of tarantulas – or toxic gas; but anything perceived as a beneficial exercise should do.

Key word is “perception” – an understanding of the context of the organization; its culture in particular, is needed. For example, there are studies that show productivity decreased at each turn when the participants thought the data would be used to select or support downsizing (nice teamwork!).

The Hawthorne Effect, as a real thing, does have some detractors, however.  Studies that have attempted to reproduce the effect have sometimes not been able to do so. Some scientists have attributed the result to one thing or another – no one, near as I can tell, has completely debunked the theory.

It may be something you’d want to try in your own organization – or monitor more closely since if you’re ISO registered there is already an improvement process in place.

I believe it is one reason a healthy, formal, improvement program is so beneficial. Frequent changes, under the banner of “Improvement”, can provide a reliable cycle of Hawthorne effects, if judiciously managed.

A few things are required for the Hawthorne effect to have any positive impact. One key thing is – a firm understanding of process measurables.  If there isn’t something to measure the process by, relative change isn’t knowable. We’ll cover various metrics in another  post.

Another needed thing is a strong Quality Leadership; an entity that can understand and direct the variables in the process; can operate to effectively communicate between management and the production line.

Using this article, I hope you’re able to leverage the Hawthorne effect as you manage your business. Stay tuned as I use this, and other aspects of the human condition, to reveal a larger strategy.

Thanks for your attention. Go forth, and calibrate thyself.

Sal